SHIPPING FEES FOR All APPARELS (IN SINGAPORE DOLLARS)
*Free shipping is not available for orders with discounts or promotions.
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Singapore
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Shopping value > SGD 1000
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Free Shipping
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Singapore
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Shopping value < SGD 1000
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SGD 15
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Rest of the World
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-
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Flat Fee - SGD 35 (USD 26 approx)
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India
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-
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Free Shipping
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RETURNS and EXCHANGES
Please review our Returns & Exchange policy carefully before making a purchase. By placing an order with Canvas & Weaves, you acknowledge and agree to the following terms.
NON-RETURNABLE & NON-EXCHANGEABLE ITEMS
- A) We do not allow returns or exchanges for the following brands: Chola, Rajiramniq, Akaaro, Shades of India, Studio Medium, Suparna Som, Nirjara, Indian Summer Story, Marche, Maison Shefali, Paulmi & Harsh, Moborr, Junaita
- B) Products explicitly marked as “NOT ELIGIBLE FOR RETURN OR EXCHANGE" in the product description.
- C) Sale items are strictly non-returnable and non-exchangeable.
- D) Customised orders are not eligible for return or exchange.
- E) Items purchased using credit notes or gift vouchers.
If you receive an incorrect or damaged item, please contact us at hello@canvasandweaves.com within 48 hours of delivery.
RETURN & EXCHANGE PROCESS
Eligible items must be returned within 7 days of receipt. To initiate a return or exchange, email us at hello@canvasandweaves.com. We reserve the right to decline excessive or unreasonable return requests.
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Destination
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Return Shipping Address
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Singapore
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Canvas & Weaves
25 Balmoral Park
#02-02 Pinewood Gardens
Singapore – 259854, Contact no - +65 9100 1417
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India
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B-250, Phase 1, Ashok Vihar
Near Golden Bells School
Delhi - 110052
Contact no - +91 9874727947
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Rest of the World
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Canvas & Weaves
25 Balmoral Park
#02-02 Pinewood Gardens
Singapore – 259854, Contact no - +65 9100 1417
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RETURN CONDITIONS
- Items must be unworn, with original tags and packaging intact.
- The buyer must arrange and pay for return shipping.
REFUNDS
Once a return is approved, the refund will be processed to the original payment method. Refunds may take 7 to 14 business days to reflect, depending on your financial institution. Shipping costs are non-refundable.
PRODUCT QUALITY & HANDCRAFTED NATURE
Our products undergo thorough quality checks. Variations in colour, texture, or weave are inherent to handcrafted items and should not be considered defects. Please read product descriptions carefully before purchase.
CUSTOMS & DUTIES
For international orders, any applicable customs and duties are the responsibility of the customer upon arrival.
For assistance, reach out to us at hello@canvasandweaves.com
PRODUCTS NOT ELIGIBLE FOR RETURNS/EXCHANGES
- Brands: Chola, Rajiramniq, Akaaro, Shades of India, Studio Medium, Suparna Som, Nirjara, Marche, Indian Summer Story, Maison Shefali, Paulmi & Harsh, Moborr, Juanita are not eligible for return or exchange.
- Any item explicitly marked as "Not eligible for Return or Exchange" in the description will not be accepted for return or exchange.
- Sale items are non-returnable and non-exchangeable.
- Customized orders are non-returnable and non-exchangeable.
- As curators working with artisan-centric brands, our handcrafted products undergo rigorous quality checks. However, since the garments are made using natural processes like natural dyes and handwoven fabrics, it may lead to irregularities, highlighting the uniqueness of each piece. Please review product descriptions carefully; these irregularities are not defects but distinctive features celebrating the handmade nature of our items.
REFUND
After approving your qualifying return, Canvas & Weaves will credit your original payment method. Please note that it may take 7 to 14 business days, depending on your financial institution, for the refund to reflect in your bank or credit card account.
CUSTOMS & DUTIES
For all international deliveries, customs and duties will have to be paid on arrival by the customer, if applicable.
Questions? Contact us – hello@canvasandweaves.com or contact us during office hour by whatsapp - +65 9271 1141
